Cancellation and Refund Policy

Cancellation and Refund Policy


Textroelectronics believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.

Under this policy : Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

There is no cancellation of orders placed under the Same Day Delivery category.

No cancellations are entertained for those products that the Textroelectronics marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

Refund Policy

 We have products with detailed specification of  your choice.  Almost every Special Occasion retail store (including ours) has a NO refund/return/exchange/cancellation policy for a couple of reasons...

Since your product is specially ordered with detailed specification that you choose, we cannot return them to the manufacturing unit. All our products have verified before we process shipment.

We have no control over whether you are selecting the correct product, so no refunds/returns/exchanges will be accepted for ordering the incorrect products. Please check correct products before you make order and If you have any questions regarding specification, feel free to call us Phone :+91-93632-26903

If the products is somehow damaged during shipment, we will get you a replacement shipped with expedited shipping at our expense.

If your item is damaged, please call Phone : +91-93632-26903 within 72 hours of receiving the item for a RETURN AUTHORIZATION confirmation. No items will be accepted by our returns department without a return authorization confirmation.